Returns:
- OUR POLICY LASTS 30 DAYS. WE CAN’T OFFER YOU A REFUND OR EXCHANGE ON ITEMS RECEVIED AFTER 30 DAYS FROM SHIPMENT.
- Unused Condition: The item should not show any signs of wear, damage, or use. It should be in the same condition as when it was received.
- Original Packaging: The item should be returned in the packaging it was originally shipped or sold in. This helps protect the item during transit and maintains its original condition.
- Same Condition: This refers to both the physical condition of the item and any accompanying materials such as manuals or accessories. Everything should be returned in the same condition as received.
- TO COMPLETE YOUR RETURN, A RECEIPT OR PROOF OF PURCHASE IS REQUIRED.
Refunds:
- Notification of Receipt: After we receive your returned item, we will send you an email to confirm that we have received it.
- Approval or Rejection: We will inform you whether your refund is approved or rejected after inspecting the returned item. This could depend on factors like the condition of the item and compliance with our return policy.
- Approval Process: If your refund is approved, we will proceed to process it.
- Refund Method: The refund will be applied to the original method of payment you used when making the purchase.
- Processing Time: The refund will be applied within 3-5 business days. It might take a few business days for the refund to reflect in your account.
Sales Items:
- Only regularly priced items are eligible for a refund, while sale items are not refundable.
Exchanges:
- We will only replace items if they are defective or damaged. If you encounter such an issue with a product you've purchased, contact our services team at support@syalifestyle.com to initiate the exchange process.
Shipping on Returned Items:
- Return Address: Please email us at support@syalifestyle.com for shipping address. DO NOT return until we have confirmed returning address.
- Shipping Costs: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund for the purchased item, the cost of the return shipping will not be included in that refund.
- Time Variability: The time it takes for the exchanged product to reach you may vary depending on your location.
- Tracking and Insurance: For items over $75, we encouraged you to use a trackable shipping service or purchase shipping insurance. This is to ensure that the return can be monitored and, in the case of valuable items, financially protected in transit.
- Receipt of Returned Item: Keep track of your return shipment and possibly consider using a method that provides proof of delivery as we do not guarantee that we will your item.
Shipping Rates for Purchased Items:
- SHIPPING RATES ARE ALL FLAT RATES THROUGH UPS OR FEDEX
Shipment Processing for Purchased Items:
- ORDERS RECEIVED AFTER 5:00 PM CT WILL BE PROCESSED THE NEXT BUSINESS DAY
- ALL ORDERS GO OUT ON WEDNESDAYS
- YOU SHOULD RECEIVE YOUR ORDER WITHIN 3-5 BUSINESS ONCE SHIPPED
- WE DO NOT SHIP ON SATURDAY, SUNDAY, OR HOLIDAYS
- AN E-MAIL NOTIFICATION WITH YOUR TRACKING NUMBER WILL BE SENT ONCE YOUR ORDER SHIPS
- ONLY SHIPPING TO US, CANADA & MEXICO